FAQs

If you are a new coaching client, the Instructions tab (after you log in) will help you get started.

This page contains answers to frequently asked questions about:

  • Coaching Services
  • The Private Client Portal

Questions regarding coaching services

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So, before you say "yes", you will have a sample of what the coaching experience will be like. Until then, you can read more about me here.

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please contact me so we can discuss your interests and what I offer. Many clients use our initial discovery session to explore the details of the coaching relationship. Use the scheduling tool on the right of this page to set up a discovery session.

What can I expect from you as my coach? 

  • Be your advocate and partner in designing your life and leadership;
  • Provide safety, encouragement and support; an environment in which you can relax and explore;
  • Keep your information strictly confidential;
  • Expand your view of what is possible and promote discovery of new insights;
  • Give you input, straight feedback and operate as a sounding board;
  • Ask powerful questions that increase awareness and prompt reflection;
  • Be an on-going resource for you in accomplishing your intentions.

Can I contact you between sessions?

Yes. If you would like a consult on something that comes up between our meetings that shouldn’t wait for the next meeting, you can email me for a brief discussion. The best way to communicate with me between sessions is by using the “MY LOGS” feature in the private portal. 

Are there professional standards for coaching? 

Yes. Multiple organizations promote a code of ethics, core competencies, and accredited training. Amongst those offering a set of professional standards for executive coaching are the International Coach Federation (ICF) and Center for Credentialing & Education (CCE).

Questions regarding the private client portal 

Who can use access the private portal? 

The LEADistics Client Portal is for the exclusive use of Dr. Kathryn Bingham’s active clients and purchasers of courses. 

What do client’s see in this space? 

The portal contains supporting tools, documents, and courses to enable learning, insight, and leadership development. Clients also find the features for scheduling meetings, accessing between session assignments, and communication support. 

SECURITY & CONFIDENTIALITY

Are the client center and my data secured and safe? 

Yes. In fact, there are 3 levels of security provided to keep your data safe and confidential:  

  • Username and password protected;
  • Verisign Security Certificate protects your data on this site; 
  • Secured pages (https://) 

Is my information confidential? 

Yes. This site is protected by the security described above. You and I are the only ones with access to your site information.

ACCESSING THE PRIVATE CLIENT AREA 

What do I need to do to get access? 

If you decide you're interested in becoming a client or beginning the coaching process, I will register you in the system and let you know your account has been created. I'll also need to activate your account. Activation could take up to 24 hours. 

How do I access your private client area and how do I sign in? 

Click on the "Login" link in the navigational menu of the portal site. Then enter the username and password that was assigned to you or that you created through registration. Don't have login information yet?  Contact me so we can get an account created for you. 

I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?

 

Yes. Unless you self-registered, you will need to sign in initially using the password I assign to you. Once you sign in, you can change your password at any time in your Client Profile page, which you find under the FORMS tab. For the purposes of personal on-line security, however, you should consider using separate "easy to remember, hard to guess" passwords or phrases for the different systems you access. While there are many advice sites, at a minimum, consider the password advice on this Google support page.

What if I forget or lose my password and sign in information?

If you simply forgot your password, you can still go to the Login page by clicking the Login link. Click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included. 

If you misplaced both your username and password, contact me and I will forward you your information. 

I’m trying to sign in, but the system will not accept my username or password; what do I do? 

Remember that the sign in information is case sensitive, so enter each character exactly like it was given to you. Also, type in your sign in credentials instead of using “copy/paste.” Using copy/paste can include empty spaces, which count in a password, and render your entry incorrect. Again, if you do not remember your sign in credentials, you can contact me via email and I'll forward them to you. 

FORMS, DOCUMENTS AND RESOURCES AVAILABLE 

What makes up a "Welcome Packet" and what do I do with this? 

A welcome packet consists of some basic forms, documents and resources that will help to get us started in the coaching process. These include a "Client Profile" form, a "Goals" form, and a "Discovery" form. You will also find our coaching agreement located in this packet. 

By completing the information in the welcome packet, you are providing important information, so I understand how best  to support your objectives and work together with you. It's customary for you to complete these items prior to our initial coaching session.

SCHEDULING/RESCHEDULING APPOINTMENTS 

What if I need to reschedule my appointment? 

It's easy. With at least a 24-hour notice, you can reschedule any appointment by using the online calendar system. Just complete the following steps:

  • Sign into your Private Client Website Area.
  • Click on the Calendar Menu.
  • Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)
  • Click on the "edit" button and change the details of the appointment to correspond with an "Available" block of time.
  • The calendar will update itself, you'll see your new appointment reflected and I will receive an email notification letting me know of the change. 

PAYING FOR THE COACHING SERVICES 

How do I easily make my payments for my coaching services? 

Each month you'll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

What are the various methods of payment I can use to pay for my coaching services? 

Check and Credit Card (which includes Pay Pal).

  • To pay by Check: simply use the "remit to" address located to the right in the body of the invoice you’ll receive monthly from my practice.
  • To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.

 

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